Yes. Absolutely, hands down, the Division of Water and Sewer in Cleveland, Ohio is the most inefficient and backwards Division of Water on the planet.
I waited on hold to speak with a representative concerning an issue for our rental property in Cleveland and spent 45 minutes on hold without ever reaching someone to talk with DURING NORMAL BUSINESS HOURS. After reaching the top of my irritation meter for the day, I hung up and called back.
The receptionist/operator answered my call. I politely asked was there anyone I could speak with because I had been on hold for a very long time. She said, no, calls are answered in the order they are received. I then not so politely replied "Then I guess ya'll don't want your money then" and hung up. I could have been a little more professional, but I decided why waste my talent of professionalism on the Division of Water, I have to save my politeness for my patients, fellow colleagues, and pretty much any human being not affiliated with the Cleveland Division of Water. . . sigh :)
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